Job Title: European Account Executive (Bilingual) - Full-time, Permanent, London or France Based

Reporting to the European Country Manager, you will be responsible for the administrative management and operational follow-up of European customer accounts (distributors and retailers) for one or more brands. You will also work in coordination with sales, marketing and operations teams, within an international, retail-focused B2B environment. You must also be a proficient French speaker, and be fluent/bilingual in English. This role can either be based in London or France - if London based, you must be available to travel to France once a month.

About us:

HSNF is redefining beauty, growing year after year with trusted and loved brands, delivering professional-quality products. Mylee and Magnitone, our stars, are found nationwide in top UK retailers like Boots, Superdrug, and Holland & Barrett, and online at ASOS, Beauty Bay, and Amazon. And we’re just getting started. Mylee is the UK’s No. 1 At Home gel nail brand, and Magnitone’s latest innovation, Face Rocket, took home the 2024 Pure Beauty Award. With bold plans for European expansion and a focus on high-growth categories, HSNF is ready to lead the future of beauty.

What you’ll be doing:

Administrative management of European accounts

• Manage the processing of B2B customer orders, including deadline tracking and communication regarding any stock constraints or shortages.
• Act as the main point of contact for enquiries related to orders, deliveries and shipments.
• Handle returns, credit notes, authorisations and claims (losses, damages).
• Use customer platforms as well as ERP and CRM systems to manage and monitor accounts.
• Manage product listing forms, account set-up documentation and the implementation of new product lines.
• Ensure the day-to-day administration of sales, wholesale activity and stock planning.

Operational coordination and customer relationship

• Provide operational support to customer accounts and distribution partners in the delivery of commercial plans and trade marketing activities.
• Support customers and distributors in analysing stock requirements, building forecasts and tracking orders.
• Contribute to the preparation and follow-up of sales meetings.
• Work closely with sales, operations and supply chain teams to ensure stock availability and smooth order execution and delivery.

Reporting, analysis and performance tracking

• Prepare weekly and monthly reports (sales, SKU-level analysis).
• Analyse in-store sales data (sell-out – sourced from point-of-sale systems) to monitor product performance.
• Carry out ad-hoc analyses to support operational and commercial needs.

Operational marketing support

• Coordinate with marketing teams to manage the transmission of creative briefs and the timely delivery of marketing assets.
• Ensure that all content and materials provided to retailers comply with brand guidelines.

Key Skills & Experience:

• Degree in business, marketing, management or equivalent.
• Proficient French speaker, fluent/bilingual in English.
• Strong working knowledge of Excel (lookup functions, pivot tables).
• Comfortable using Word, PowerPoint and Canva.
• Ability to quickly learn and work with ERP, CRM and customer platforms.
• Clear and structured communication skills, both written and verbal.
• Strong organisational skills, attention to detail and ability to meet deadlines.
• Autonomous, team-oriented and able to coordinate with multiple stakeholders.
• Analytical mindset with a solution-oriented approach.
• Experience in a similar role, ideally in a B2B, retail or international environment.
• Good knowledge of the French retail landscape, ideally within the cosmetics sector, is an advantage.

Education & Qualifications:

• Degree in business, marketing, management or equivalent.

Compensation:

• Competitive salary.
• Company pension plan.
• For London based employees - Hybrid working - 2 days in the London office (Tuesdays and Thursdays), 3 days from home (Mondays, Wednesdays, Fridays) - Travel to France once a month for an overnight stay
• 31 days of annual leave (inclusive of bank holidays), increasing to 33 days after 2 years and 36 days after 5 years of service.
• Birthday Day Off
• Complimentary products and exclusive brand discounts.
• Complimentary snacks and drinks in the office.
• Access to weekly group PT sessions (for London based employees), and a 24-hour Employee Assistance Program (EAP).

We welcome applications from all qualified candidates; however, at this time we are unable to provide visa sponsorship. For London based employees: you must have the right to work in the UK to be considered.