This Role: Estate Coordinator Location: Empire House, Bessemer Road, Welwyn Garden City, AL7 1FY Salary Range: £27,886 - £29,353 based on a 37.5hr working week Contract Type: Permanent This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a mix tenure development which consists of multiple blocks. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners. Duties: To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants. Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards. Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction. What you'll need to succeed :