EPOS Support Team Leader

20 Days Old

Epos System Support Team Leader
Location: High Wycombe (Office-Based)
£40,000 + Bonus + Full Benefits Below
We are looking for an experienced EPOS System Support Team Leader to join a leading company in the sports industry.
About the EPOS System Support Team Leader Role
You will lead an office-based EPOS Support team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.
Key Responsibilities for the EPOS System Support Team Leader
Lead, support, and develop an EPOS Support Team (3 direct reports)
Oversee system support and ensure all tickets are logged, and resolved efficiently
Manage the full customer implementation pipeline from initial enquiry to go-live
Deliver user health checks and training on new features
Contribute to the continued growth of the EPOS platform and overall service offering
Skills & Experience for the EPOS System Support Team Leader
Personal Attributes:
Natural leader with the ability to motivate and support a team
Professional, friendly communicator with a strong customer-service focus
Confident problem-solver with strong numerical and analytical skills
Professional Experience:
Proficient with Windows 11, MS Office, and especially Excel
Experience with EPOS systems and daily operational processes
Background in team leadership and performance monitoring
Experience in retail, hospitality, education, or similar operational environments
Benefits for the EPOS System Support Team Leader
Company pension
Employee benefits programme
4 weeks holiday plus bank holidays and birthday leave
Performance-related bonus
Private healthcare
Access to discounted products for personal use
If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.

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Location:
High Wycombe
Salary:
£40,000
Job Type:
FullTime
Category:
IT

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