Enterprise Service Manager, Global Delivery – Payroll Activation Join Vistra. It’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. Purpose of Role Reporting to the Global Payroll Manager – Payroll, the Enterprise Service Manager (ESM) is a strategic and hands‑on position responsible for the successful planning, designing and execution of global payroll delivery without friction to Vistra clients. The ESM role will focus on client payroll activations, ensuring that client payroll services are administered accurately and timely while maintaining high levels of client satisfaction. Scope

Manage a portfolio of Tier 1 and Tier 2 clients. Strong project management, client engagement, global delivery knowledge & internal stakeholder management. Background in Global Payroll Delivery; develop and implement Global Standards to ensure delivery resilience and risk mitigation. Act as single point of contact during crises, providing local recovery and client communication.

Key Responsibilities

Operational service management, account governance and relationship management & client communications. Drive activation of new global payrolls, facilitate client meetings, manage activation communications and maintain activation plans. Support payroll teams across Vistra to ensure all global payrolls are activated under the GPS model and services. Build and maintain constructive relationships with stakeholders including local payroll staff, leadership, GSC/GPS team and external customers. Orchestrate service excellence, align to client strategies and identify new opportunities. Coordinate ongoing delivery governance, support commercial onboarding and operational resources for a frictionless client experience. Support account RFPs and engage internal stakeholders. Maintain high‑impact relationships, mentoring new community members and sharing regular newsletters.

Attributes & Technical Skills

Honesty, integrity and authenticity to gain confidence and trust. Excellent communication, client management and self‑motivation. Creative problem‑solving and basic project management skills. Team player with international collaboration focus. Prioritization and adherence to timelines. Service provider management for value. Competent with MS Office (Outlook, Excel, Word).

Relevant Experience

Bachelor’s degree in business administration, management or related field. 5+ years of payroll / HR experience in a client‑facing environment. 5+ years of operations experience delivering cost‑effective solutions and service design. Proven operational and client management, complex client discussions, and repairing/improving client relationships.

Company Benefits

25 days annual leave per annum. Individual private medical insurance cover. Health cash plan. Pension: 3% employee and 8% employer contribution. Life Assurance 4x Salary. Group income protection. Season ticket loan. Ride‑to‑work scheme. A day’s Celebration Leave. Option to buy up to one week’s annual leave per year.

Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Information Technology If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey! #J-18808-Ljbffr