About Ace Waves

Ace Waves is an AI-native customer service platform built for enterprise. We don't rip and replace helpdesks, we deploy a workforce of AI Customer Support agents, replacing the repetitive human work, not the systems. Our multi-agent orchestration engine trains AI agents to follow real business procedures and gives them access to the same tools your human agents use, across email, chat, and voice.

Our technology is in production with enterprise clients and the results are measurable. Clients have cut support costs by 60%, saved $1M annually, and reduced ticket resolution from 12–72 hours to under a minute. We have hit 84% automation within two weeks of deployment, cut costs by 40%, and saw a 15% improvement in customer retention. We deliver enterprise clients reductions in cost-per-ticket, significant deflection rates, and measurable CSAT improvement. The problem we solve for them is real, the ROI is proven, and the market is moving fast.

We are seed stage but already have serious institutional backing. The GTM function is being built now which means this is a founding seat, not a headcount number.

The Opportunity

You will be one of the first Two Enterprise AEs at Ace Waves, reporting directly to the VP of Sales. This is not a role where you inherit a territory and work a process someone else built.

You will:

• Own a named account territory across US, UK and European enterprise
• Build and run your own pipeline supported by BDR and marketing, but not dependent on them
• Sell directly into VP Customer Service, VP/Head of CX, and COO personas who feel this problem acutely
• Help shape the sales playbook, ICP definition, and competitive positioning as you go
• Work directly with the Founders, and VP of Sales on deal strategy

What You'll Do

• Own your number. Prospect and generate pipeline. Research, network, and outbound into target enterprise accounts. You are not waiting for leads, you are creating them, supported by BDR activity and marketing inbound but not dependent on either.

• MEDDPICC/SPICED discipline. Run discovery and qualify rigorously. Lead structured discovery with economic buyers across VP Customer Service, VP/Head of CX, and COO. Understand the operational pain, build the business case, and qualify hard. Not every opportunity is worth chasing you know the difference.

• Enterprise motion. Manage complex, multi-stakeholder deal cycles Navigate procurement, legal, IT, and finance alongside the economic buyer. Build multi-threaded relationships across the account. Run the deal, don't just respond to it.

• Get it done. Negotiate and close. Lead commercial negotiations. Address objections with evidence, not just confidence. Close deals at £150k–£300k+ ACV with a target quota of £800k–£1M+ as you ramp.

• One team. Collaborate cross-functionally. Work closely with the VP of Sales, BDR team, marketing, and technical resources on deal strategy, proposals, and customer onboarding. In a company this size, everyone contributes to revenue.

• Founding seat responsibility. Help build the playbook. Document what works. Feed back to marketing on messaging, to product on gaps, and to leadership on competitive dynamics. Your experience in the field directly shapes how Ace Waves sells.

What You've Done

We're looking for a very specific type of person. Experienced enterprise sellers who've operated in early-stage environments before and thrived.

• Enterprise closer. Sold enterprise SaaS into C-level. Not just managed a territory, run complex, multistakeholder deals end to end, navigated procurement, legal, and economic buyers, and closed.

• Track record. Consistently closed £150k–£300k+ ACV deals. You know what a real enterprise sales cycle looks like and have the numbers to show for it. President's Club experience strongly preferred.

• Hunter mentality. Built pipeline from scratch. You don't wait for inbound. You build your own pipeline supported by BDR and marketing activity, but you know how to create your own opportunities.

• Startup DNA. Operated at a founder-stage company. You've been a founding or early AE. You know what it means to sell without a complete playbook and to help build one as you go.

• Persona fluency. Sold into VP Customer Service, VP/Head of CX, and COO. You understand the difference in how each of these buyers evaluates, prioritises, and approves. You know how to build a multi-threaded deal across all three.

• Domain credibility. Understand AI and CX automation. You can hold a credible, substantive conversation at C-level about AI in customer service, not just talking points, but genuine understanding of the space.

What We Offer

COMPENSATION Compensation is based on experience. OTE ranges from £180k–£250k in Year 1, with uncapped commission above target.

EQUITY Meaningful equity stake. Founding GTM seat, priced accordingly. Seed stage + serious backers = real upside if we execute.

ROLE & OWNERSHIP You're not a cog in a machine you're helping build it. ICP, messaging, process. Your fingerprints on how Ace Waves goes to market.

MARKET TIMING AI customer service is moving the needle right now. Buys are actively engaged.

TECHNOLOGY You're not convincing prospects AI might work, you're showing them how it already does.

Role Details

Reports to VP of Sales

Location GTM team London-based (Hybrid/Remote)

Territory: US, UK and European enterprise accounts

Quota £600k–£1M+ ramp quota (Year 1), scaling with territory. Uncapped commission above target.

Start ASAP. Pipeline momentum is real and we are moving fast