Engineering and Technical Customer Service Advisor
15 Days Old
We are currently recruiting for an Engineering and Technical Customer Service Advisor on a full time and permanent basis for our client based on the outskirts of Loughborough, Leicestershire.
Salary: Circa £30,000 per annum
Hours: Monday to Friday
Company Benefits:
· Company Pension
· Employee Discount
· Free Parking
About the Role:
The Engineering and Technical Customer Service Advisor will provide effective engineering and technical support to distributors and end users in accordance with regulatory requirements and company policies and procedures.
Responsibilities:
Investigate and Diagnose machines issues with an aim resolve where possible over the phone or via email.
Process warranty returns.
Assist in attending customer sites to carry out routine service and breakdown repairs.
Progress and chase customer escalations to resolution
Liaise and support various departments.
Ad hoc projects as assigned
Adhere to regulatory requirements including ISO19001About you:
Experienced in customer services
A good general knowledge of engineering practices
Practical experience and knowledge of products spares and servicing
Practical experience of warranties.
If you are looking for a full time and office-based role, with technical and engineering knowledge working weekdays then please apply! For more information, please call Rebecca on (phone number removed).
About Us
We are dedicate...
- Location:
- Loughborough
- Salary:
- £32,000 - £34,000 /annum
- Job Type:
- FullTime
- Category:
- Customer Service & Support