About The RoleRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?As an organisation, there is little we dont do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.Want to come and be a part of it?What will you be doing? Manage ER cases across multiple case types including disciplinary, grievance, attendance, and performance matter up to and including ACAS Conciliation where necessaryCoach and guide managers to handle issues confidently and earlySupport managers in the preparation of case materials and outcome documents in high-risk casesMaintain accurate case records and progress tracking on the designated CMS (Freshdesk/Oracle)Communicate or escalate complex or high-risk matters to the Lead ER Specialist or Head of ER OperationsSupport training, briefings and capability-building workSupport ER Advisor developmentContribute to the continued development of our Group Policies and Templates Suite through partnership with the Policy and Compliance TeamER Projects (from time to time) including supporting TUPE, Union or Redundancy Programmes and issues within assigned business areasSettlement agreements (where applicable)What youll bring Previous People Business Partner/ER Casework experience (e.g., PBP or experienced ER Advisor)Practical, steady, and confident communicationOrganised and proactive in progressing casesCommercially aligned and can advise on business outcomes (i.e. Settlements) where necessaryEngaged and enthused about developing more complex ER skills. (Unions, TUPE, Redundancy, NAECI, higher risk case work)Whats in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition schemeIn addition, this role offers; Private health care and health care cash plan for you Discretionary bonus scheme 25 days annual leave plus bank holidaysAbout usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#LI-EO1 #MGroupG INDNATJBRP1_UKTJ