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Job Description

Emergency Call Handler / Incident Response Specialist\n\nLocation: Manchester City Centre (M2)\nSalary: £32,000 per annum\nContract: Permanent | Full-time | On-site\n\nThis is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology.\n\nWere recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You'll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable.\n\nThis role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high-pressure operational environments who want something different without losing the seriousness or purpose of their work.\n\nWhat you'll be doing: Emergency Call Handler / Incident Response Specialist\n\n * \n\n Providing real-time guidance during complex and unusual incidents\n\n * \n\n Supporting vehicles through restricted routes, obstructions and unexpected scenarios\n\n * \n\n Monitoring behaviour and stepping in where safety could be compromised\n\n * \n\n Making quick, balanced decisions under pressure\n\n * \n\n Communicating clearly during dynamic situations\n\n * \n\n Learning from incidents to help improve future responses\n\nWhat were looking for: Emergency Call Handler / Incident Response Specialist\n\n * \n\n Minimum 1 year experience in emergency call handling, control room, dispatch or similar\n\n * \n\n Strong de-escalation and decision-making skills\n\n * \n\n Calm under pressure with excellent attention to detail\n\n * \n\n Confident communicator with a safety-first mindset\n\n * \n\n Comfortable working with multiple systems and new technology\n\n * \n\n Full UK driving licence with 3+ years driving experience and a clean record\n\n * \n\n Flexibility to support a 24/7 operation, including nights and holidays\n\nWhat's on offer: Emergency Call Handler / Incident Response Specialist\n\n * \n\n £32,000 salary\n\n * \n\n Private medical, dental, life insurance & income protection\n\n * \n\n Company pension\n\n * \n\n 28 days holiday plus Birthday Leave\n\n * \n\n Referral incentive scheme\n\n * \n\n A genuinely meaningful role shaping the future of transport safety\n\nInterested?\nApply now or get in touch for a confidential conversation before applying

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