Job Title: Electrical Technical Advisor

Location: Leeds - Office Based Role

About Us:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.BOXT offers…

* A great team culture You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

* A market-leading tech platform Our team of developers is constantly improving our award-winning platform to support customers and engineers.

* Employee progression We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

* Customer champions Our unique online journey empowers our customers and through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

* Award-winning products We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.

* Global investors We're proud to be backed by Brookfield and part of the HomeServe Group.

Job purpose:

We are seeking an experienced Electrical engineer to join our team. You will be an expert in your field, confident and knowledgeable with the ability to remotely assist in all electrical field work. You will have excellent communication and organisational skills to manage your daily workload whilst supporting all departments within the business. The role will also include auditing our installations to ensure they are compliant and to current regulations and manufacturer standards.

Key Responsibilities:

* This is an office-based role where you will deal remotely with onsite installations issues, assist engineers offering technical advice and solutions on the phone or via live chat.

* Carry out desktop audits on all completed installations looking for any compliance issues that may require the engineer to re-attend if the job is not 100% compliant.

* Offer technical support to all other departments e.g. customer service and aftercare.

* Update the admin system platform regularly to ensure all recommendations, technical knowledge and information is being recorded for each job.

* Driven to deliver a quality service and good customer outcome.

* Able to work well under pressure.

* Computer literate.

Experience and Qualifications:

We are looking for a reliable and well organised person with the ability to work effectively in a fast-paced environment.

* Have 5 years’ Electrical experience as well as having excellent fault-finding skills.

* Have 18th Edition electrical wiring regulations.

* Have a NVQ Level 3 in electrical installation and City & Guilds 236 Part 1 and 2 or equivalent.

* Qualification & experience in Domestic Electrical Vehicle charging would be advantageous.

* Qualification & experience in Domestic Solar PV & Battery storage would be advantageous.

* Experience in wiring Domestic air source heat pumps would be advantageous.

* Hold a clean driver licence.

Benefits:

We have a great culture at BOXT, working closely together as one team. Our founders

wanted to create a company that was disruptive, innovative, and forward thinking and

they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include...

* 30 days of annual leave (plus bank holidays)

* On-Site Parking

* Free tea, coffee, fruit, and breakfast

* Social events

* Ongoing training and development opportunities

* Enhanced Family Friendly Benefits

* Private medical cover*

* Company pension

* Death in service benefit*

* After probationary period