E-Commerce Coordinator

Role Overview

The E-Commerce Coordinator supports the day-to-day operation, merchandising, and performance of a direct-to-consumer online channel. Working cross-functionally, this role ensures site accuracy, smooth product launches, and a high-quality customer experience in a fast-paced environment.

Key Responsibilities

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Manage product uploads including imagery, pricing, descriptions, and metadata

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Execute site merchandising updates across collections, categories, and key stories

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Maintain seasonal calendars and coordinate assets for launches and campaigns

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Support weekly drops, seasonal launches, promotions, and global sales activity

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Conduct daily site QA, identifying and escalating bugs, content errors, or UX issues

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Monitor inventory levels, delivery timelines, and stock discrepancies

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Coordinate product samples for shoots, content, and marketing needs

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Produce and update weekly performance dashboards (sales, traffic, conversion, AOV)

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Support ad hoc reporting on category performance, inventory, and customer behaviour

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Assist with monthly and quarterly performance recaps

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Deliver high-quality customer service via email and phone

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Resolve order issues including returns, exchanges, delays, and payment queries

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Partner with logistics teams to support fulfilment and returns processes

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Track returns and flag quality or service issues

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Support email and SMS campaign execution, including scheduling and QA

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Assist with paid media and marketing asset coordination

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Maintain campaign calendars across site, email, and digital marketing channels

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Support SEO best practices across product pages and site content

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Coordinate creative assets for site and marketing updates

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Support retail activations, pop-ups, and events as required

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Assist with event logistics, materials, and post-event reporting

Requirements

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Previous experience in e-commerce, digital operations, merchandising, or retail

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Strong organisational skills with excellent attention to detail

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Confident using Excel or Google Sheets; experience with e-commerce platforms is a plus

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Strong communication skills and a customer-first mindset