Dynamics 365 SME | CRM Platform Lead | Up to £100,000 | Hybrid (2-3 days London)

If you're the person colleagues call when Dynamics isn't behaving and you actually enjoy that this role is for you!

A well-established professional services organisation is hiring a Dynamics 365 SME to take ownership of their CRM platform. You'll be the internal authority on Dynamics 365, advising delivery teams, shaping the platform roadmap, and making sure the organisation gets full value from its investment.

You will...

Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modules Configure entities, forms, workflows, business rules, Power Automate flows, and model-driven apps Work alongside Product Owners, Business Analysts, and Tech Leads to validate solution approaches and shape backlog priorities Investigate and resolve functional and technical issues including performance, access, and data synchronisation problems Collaborate with Integration and Data teams on API connections, data mappings, and Dynamics workflows Contribute to platform governance, roadmap planning, version upgrades, and licensing reviews Act as the bridge between business users and technical teams - translating process needs into platform logicWhat We're Looking For

Must-have:

Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modules Fun...