Dynamics 365 Developer

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Dynamics 365 and CCaaS Developer

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Opportunity
Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development experience on Customer Service module and CCaaS module in very important.
Essential skills/knowledge/experience :
Hands on experience on below technical landscape
Dynamics 365 CRM Technical Skills.
CCaaS (D365 Contact Center) Technical Skills
Power Platform Development Skills
Customer Service Module
Power Virtual Agents/Co-pilot Studio for Chat and Voice bot
Azure communications Services
Dynamics Solution Management
CI/CD with Azure DevOps
Power BI Reporting (CCaaS Analytics)
C#(.Net), Javascript(client side in model driven)
Desirable skills/knowledge/experience:
Experience in managing Onsite and Offshore model. xbpsjku
Your responsibilities:
A Dynamics CCaas developer design, builds, Customises and integrates contact center capabilities.
Configure and customize Dynamics 365 customer service and omnichannel
Builds plugins, customer workflow and PCF controls using C
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Location:
Luton
Job Type:
FullTime
Category:
Information Technology

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