Duty Manager Contract: Permanent Location: The Tichborne Arms Hours: Full Time - 5 days on, 2 days off Accommodation: No onsite accommodation is currently available, but we can help to find somewhere local, if required Ranked No. 37 in the UK in the Good Food Guide Top 100 Pubs and recognised by the Royal Horticultural Society as one of the best pub gardens in the UK, we are a vibrant, buzzy country pub known for exceptional food, warm hospitality and a seriously energetic summer trade. Were looking for a confident, hands-on Duty Manager to lead shifts, inspire the team and ensure every guest leaves happy. This is a key leadership role within the business - perfect for someone who thrives in a fast-paced, quality-led environment and wants to be part of an ambitious, nationally-recognised food-led pub. Salary & Package £36,000 £42,500 OTE (based on average 45 hours) Base salary £28,800 £30,800 + strong tronc Competitive base salary Lucrative and consistent tronc Full-time, permanent role Real opportunity for progression within a growing, quality-driven business The Role As Duty Manager, you are responsible for the smooth and effective running of the pub during your shifts. Youll support the General Manager while taking full ownership of service standards, team performance and operational execution. You will: Lead From the Front Set the tone for professionalism, energy and service standards Lead and motivate the front-of-house team during busy services Make confident, on-the-spot decisions React quickly to staffing challenges or changes in trade Ensure opening and closing procedures are executed to standard Review bookings and events at the start of every shift to prepare the team properly Deliver Outstanding Guest Experience Champion our philosophy that 'Everyone Leaves Happy' Handle guest feedback or complaints calmly and professionally Model warm, confident, high-quality hospitality at all times Drive a culture of genuine, enthusiastic service Maintain Presentation & Standards Ensure exceptional cleanliness and organisation across bar, floor, garden, cellar, stores and guest areas Monitor menus, blackboards and promotional materials Keep the venue consistently guest-ready and brand-aligned Manage Stock & Cellar Operations Check in deliveries and be accountable for stock signed for during your shift Oversee stock storage, rotation and availability Conduct audits and monitor stock loss Complete line cleans and glasswasher maintenance checks Support cellar organisation and standards Ensure Compliance & Admin Accuracy Uphold licensing, health & safety and hygiene standards Complete end-of-shift reports and sales reconciliation accurately Investigate and resolve any open trading tables Secure the building correctly at close Support Events & Brand Presence Assist with in-house events and large bookings Capture quality content for social media where appropriate Support marketing initiatives as required What Were Looking For Experience in a supervisory or duty management role within hospitality Strong leadership and communication skills Calm, organised and confident under pressure Commercially aware and able to manage labour effectively Passion for great food, drink and team culture A proactive, hands-on and professional approach Why Join Us? Work in one of the UKs most recognised country pubs Be part of a driven, supportive and ambitious management team High-volume, high-energy environment with genuine quality standards Strong earning potential through tronc A role with responsibility, autonomy and opportunity If youre a natural leader who thrives in a vibrant, busy pub and takes pride in delivering exceptional hospitality - wed love to hear from you. Apply now and help lead one of the UKs top gastropubs.

TPBN1_UKCT