Job Title: Services Director

Location: London (Head Office)

A respected organisation within the built environment sector is seeking a Services Director to lead its engineering and building services function. This role oversees the delivery of mechanical, electrical, HVAC and fabric services across a multi-site portfolio, ensuring high standards, strong compliance and reliable service performance.

The Role:

You will provide strategic direction and hands-on leadership across all technical operations, managing multi-site teams, shaping processes and driving commercial performance. With full financial responsibility, you’ll champion operational excellence, client satisfaction and continuous improvement.

Key Responsibilities:

Commercial & Financial Oversight

• Lead the financial performance of the technical division, ensuring budgets and targets are achieved.
• Control costs, support bids and provide commercial insight for new opportunities.
• Monitor contract performance and maintain healthy margins.

Operational Leadership

• Oversee maintenance programmes and reactive engineering activities.
• Ensure services meet agreed performance levels and regulatory standards.
• Strengthen processes, quality checks and asset management practices.
• Provide clear operational reporting for internal and client use.

People Leadership

• Lead and develop engineering teams across multiple sites.
• Set clear expectations and maintain a high-performance culture.
• Support skills development and succession planning.

Safety & Compliance

• Ensure all engineering work meets statutory, technical and safety requirements.
• Oversee audits, inspections and risk assessments.
• Promote a strong culture of safety and compliance.

Client & Stakeholder Engagement

• Act as the senior technical contact for clients.
• Attend review meetings, offer guidance and manage escalations effectively.

Collaboration & Continuous Improvement

• Work closely with other service areas to deliver integrated solutions.
• Contribute to wider business strategy and lead improvement initiatives.

About You:

• Experienced leader in technical operations, engineering or hard services.
• Proven track record managing multi-site teams and delivering operational excellence.
• Strong commercial acumen with P&L accountability and budget management experience.
• Skilled in regulatory compliance, safety and quality management.
• Excellent communicator with the ability to build strong client and stakeholder relationships.
• Strategic thinker with a hands-on approach and a focus on continuous improvement.
• Able to motivate teams, drive performance and foster a culture of accountability and service excellence

If you’re a successful Services Manager/Director looking to make a meaningful impact, we’d be pleased to discuss this opportunity in confidence.