Director of Sales @ Glasgow Marriott Hotel | Building Culture, Talent & Operational Excellence

Location: Glasgow Marriott Hotel

Department: Sales & Marketing

Reports to: General Manager

Job Type: Full-time

We are seeking an experienced Director of Sales to lead and drive B2B revenue performance for our hotel (or portfolio of hotels). This is a senior commercial leadership role, responsible for proactively securing new business, growing existing accounts, and embedding a strong sales culture across the property.

Key Responsibilities

Driving Revenue & Market Growth

• Lead all on-property commercial and sales activity as part of the Executive Team
• Proactively target Group & Catering, Sports, Entertainment, Business Travel, and Travel Trade segments
• Develop and execute a robust Sales Intensity Plan
• Lead Business Travel sales strategy in collaboration with Revenue Management teams
• Complete RFPs within required deadlines (e.g. MarRFP, Lanyon, direct submissions)
• Upsell creative packages, including food and beverage, to maximise total revenue
• Analyse market conditions, competitor activity, supply and demand, and economic trends
• Close the most profitable opportunities aligned with property and market needs
• Ensure brand marketing standards and activations are executed on property

Customer Experience & Relationship Management

• Manage complex, high-value accounts with significant customer expectations
• Build and maintain strong relationships with new and existing clients
• Drive sales activity including sales calls, client entertainment, FAM trips, and trade shows
• Strengthen community relationships to grow group and catering opportunities
• Deliver service excellence throughout the entire customer journey
• Ensure flawless handover of booked business for successful event and stay delivery
• Act as a trusted advisor by understanding client needs and recommending tailored solutions

Leadership & Collaboration

• Work collaboratively with off-property sales teams (National, Global, Groups & Reservations)
• Coordinate sales efforts to ensure alignment and avoid duplication
• Manage relationships with key internal and external stakeholders
• Hold teams accountable for execution of proposals, contracts and service delivery

Additional Duties

• Conduct site inspections and client presentations
• Create and manage contracts as required
• Use internal systems (e.g. MGS) for reporting, resources, and insights

About You

Experience & Education

• Minimum 2 years’ experience in hospitality sales and marketing
• Degree or diploma in Business Administration, Marketing, Hotel & Tourism or a related field

Leadership Competencies

• Strong communicator with professional presence and confidence
• Adaptable and resilient in a fast-paced environment
• Proven ability to solve problems and make sound commercial decisions
• Results‑driven with strong planning and organisational skills
• Collaborative leader who builds trust and high‑performing teams

Sales & Commercial Skills

• Strong negotiation and closing ability
• Strategic sales planning and execution experience
• Excellent customer relationship management skills
• Strong business and financial acumen
• Comfortable working with CRM systems, RFP platforms and standard office software

Why Join Us?

• Be part of a senior leadership team with real commercial influence
• Opportunity to shape and lead the sales strategy
• Dynamic, customer‑focused environment with strong brand support
• Competitive salary and benefits package

Ready to lead, inspire, and drive results? Apply now with your CV and take the next step in your sales leadership career.