Director of Rooms - Luxury 5* Hotel, Central London

3 Days Old

Director of Rooms – Luxury 5* Hotel, Central London
Salary: Negotiable
Location: Central London
An outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5-star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping.
This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position.
Responsibilities:
Oversee the full Rooms Division including Front Office, Concierge, Front Office, Housekeeping, and Laundry.
Drive flawless guest journeys, ensuring 5* luxury standards are consistently exceeded.
Lead, inspire, and develop large, high-performing teams with a strong service culture.
Maintain and enhance Forbes / LQA standards where applicable.
Manage departmental budgets, payroll, forecasting, and cost control.
Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance.
Ensure operational compliance, brand standards, and health & safety excellence.
Requirements:
Proven leadership experience within a luxury 4* and/or 5* hotel environment.
Deep expertise in Front of House and/or Housekeeping operations.
Strong understanding of luxury service standards and attention to detail.
Commercial awareness with experience managing budgets and KPIs.
A visible, hands-on leader who leads from the front and inspires excellence.
Impeccable presentation and communication skills.

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Location:
Westminster Abbey
Job Type:
FullTime

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