Digital Support Apprentice

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Why Thorntons Law? Join one of Scotland s leading full-service law firms, where every day is an opportunity to learn, grow, and make an impact. You ll work alongside talented professionals building skills and relationships that last. From your first day, you ll be part of a supportive, collaborative environment, gaining hands-on experience in a busy legal office. This is your chance to kick-start a career in law, develop transferable skills, and see how a top-tier law firm operates while making a real contribution from day one. What s involved? This is a fantastic opportunity for an apprentice to support our busy Glasgow office of around 50 colleagues. You will play a key role at the front of the office and help with administrative duties, providing high-quality support that ensures the office runs smoothly. This apprenticeship will give you a strong foundation in administration, customer service, and office operations, with insight into how a law firm operates. While this is an apprenticeship, there may be future opportunities to continue your career with us after completion of your qualification. Your responsibilities will include: Serve as the first point of contact for clients and visitors, delivering a bespoke, friendly, and professional welcome while managing all check ins through Rendezvous Workspace and related digital systems Manage and triage inbound enquiries using Outlook, Teams, Zoom, and the Client Hub, ensuring seamless communication, accurate message handling, and a collaborative flow of information across teams Coordinate meeting room bookings using Rendezvous Workspace and internal scheduling tools Use iManage, Visualfiles, and Work to maintain accurate digital records, update client files, and support case management processes Process payments and financial tasks using QuickBooks, FlowMatrix, and SagePay to support efficient back office operations Help facilitate cross department workflows by using shared digital platforms and communication tools Work collaboratively with colleagues across multiple teams, adapting quickly to changing priorities and providing proactive support where needed What do they need from you? We re looking for someone who is: Friendly, approachable, and confident interacting with clients and colleagues Positive, proactive, and eager to learn new skills Well-organised, able to prioritise, and manage multiple tasks effectively A strong team player, willing to support colleagues across the office Confident using IT, including Microsoft Word, Outlook and other office tools (training provided) Attentive to detail and responsible when handling information Reliable, committed, and enthusiastic about delivering a high standard of work Minimum qualifications Nat 5 English (pass) Willing to complete the Digital Applications Apprenticeship qualification Interested in building a career in a professional services or legal environment Salary: £17,550 per annum Working week: 37.5 hours per week, Monday to Friday, 8.30am 5pm Benefits: 39 days annual leave (includes 5 fixed public holidays) Contributory pension scheme with salary exchange Private medical insurance Critical illness cover Income protection cover Group life assurance Exceptional maternity, paternity, partner and adoption leave packages Assisted conception & IVF leave Health care cash plan to support everyday health expenses 24-hour wellbeing support Free legal fees for moving home and life planning Cycle to work scheme Gym discounts Retail discounts Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
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Location:
Glasgow
Job Type:
PartTime

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