London | Hybrid 3 days a week | Competitive salary + 20% bonus

At Wagamama, food is life and we’re here to make every bite count. With over 165 restaurants across the UK and growing fast, we’ve been dishing up vibrant, fresh Asian-inspired flavors since 1992. It’s all about good food, good vibes, and good company.

We are looking for a Digital Performance Manager to join us on our journey. Are you ready to dive in and stir things up?

What we need

An experienced performance specialist to define and develop our 3-year and in-year web/app customer experience aligned with business goals. You will ensure our digital products—web and app (excluding loyalty)—wow the connected fusion foodie of today and tomorrow, creating the most magical experience possible by seamlessly connecting the online and offline worlds. You will play a pivotal role in developing and executing innovative digital strategies to drive industry-leading conversion rates and reviews/ratings for our digital products.

What you’ll do

Website CX + App XC Owner

• Own the website and app, and the customer experience delivered
• Leverage customer/web/app analytics to optimize performance, including leading test and learn initiatives
• Develop, maintain, and update website and app content (excluding Soul Club)
• Lead CRO & SEO efforts for Wagamama
• Partner with the loyalty manager to ensure Soul Club appears as desired within the app
• Develop and implement plans to ensure top-tier app ratings

Web and App Customer-Led Development Roadmap

• Define the 3-year prioritized web and app roadmap, assessing commercial benefits alongside customer needs, and lead business requirement briefs to the technical/IT teams

Commercial & Partner Management

• Manage key partners related to web and app, such as Yext and OpenTable, including contracts and quarterly reviews
• P&L responsibility for web and app (excluding loyalty)
• Oversee group bookings’ commercial delivery and customer experience on digital platforms, collaborating with marketing and insights teams
• Manage gift card operations to ensure a rich customer experience

What you’ll need

• 3-5 years experience in digital product or CRO management across websites and apps, preferably in retail, hospitality, leisure, or similar sectors
• Customer-centric, highly analytical mindset with deep web analytics expertise
• Broad digital skills, including technical and data proficiency
• Proven experience in leading, developing, and scaling web and app platforms for customer and commercial benefits
• Industry connections and ability to introduce innovative value-driving solutions
• Strong commercial acumen and understanding of growth levers
• Excellent partnership skills with technical and IT teams, with strong communication and presentation abilities
• Knowledge of GDPR and data privacy regulations

Who you’ll be working with

• CMCO & Marketing Director
• CTO & Digital/Tech Director
• CRM & Loyalty Team
• Strategy & Insights Team
• Marketing & Creative Team

What’s in it for you

• Competitive salary + 20% bonus potential
• Flexible hybrid working (option to work and dine at our restaurants!)
• Inclusive culture, modern offices, fresh fruit, and soft drinks
• £200 monthly food allowance — enjoy your favorite dishes on us!
• Private healthcare
• 3% pension contribution
• 25 days holiday plus bank holidays
• Additional discounts across retail, hospitality, and leisure
• Family-friendly policies: 26 weeks full pay + 13 weeks half pay for new parents

Nothing brings people together like great food. No matter where you’re from or who you are, you’ve got a seat at our table. Because food is the ultimate connector, and here everyone belongs.