Digital Experience Engineer / DEX & Adoption Engineer, Nexthink
New Today
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Digital Experience Engineer / DEX & Adoption Engineer
Location: London
Department: Digital Workplace
12 Months Contract
Outside IR35
We're looking for a Digital Experience & Adoption Engineer to help build a modern, telemetry-driven Digital Employee Experience (DEX) framework that improves how users work across devices, applications, and collaboration tools. You'll engineer experience scoring, dashboards, self-healing automation, and digital adoption journeys that drive measurable improvements in the Digital Workplace.
This role works closely with Operations, Automation, and Pre-Sales, delivering productised experience services that are proactive, data-driven, and continuously improving.
?? What You'll Do
- Deploy and configure DEM platforms such as SysTrack, Nexthink, or Aternity.
- Build experience scoring models, KPIs, and XLA metrics across devices, applications, and user sentiment.
- Develop self-healing automation using Power Automate, PowerShell, Intune remediations, and Graph API.
- Deploy and integrate Digital Adoption Platforms (WalkMe / Whatfix) to guide users and drive Microsoft 365 adoption.
- Build dashboards and analytics in Power BI for experience insights and XLA reporting.
- Integrate telemetry, DAP, and Microsoft 365 data into a unified experience framework.
- Produce engineering documentation, patterns, and standardised operating models for DEX and XLA.
- Support PoCs, pilots, and roadmap initiatives for DEX, automation, and adoption tooling.
?? What We're Looking For
- Hands-on experience with DEM tools (SysTrack, Nexthink, Aternity).
- Ability to build dashboards, KPIs, and experience scoring that drive measurable outcomes.
- Skilled in automation (Power Automate, PowerShell, Intune Remediation, Graph API).
- Experience deploying or configuring Digital Adoption Platforms (WalkMe, Whatfix).
- Strong analytical mindset with the ability to turn telemetry into actionable improvements.
- Excellent documentation and standardisation skills.
- Understanding of digital adoption, user behaviour, and change-driven experience improvements.
?? Certifications
Strongly Preferred:
- WalkMe or Whatfix Academy certification
- Power Automate or Power Platform fundamentals
Beneficial:
- Power BI / data visualisation certifications
- Microsoft 365 adoption or change management certifications
- ITIL Foundation
?? Why Join Us?
- Shape the future of Digital Employee Experience across a global Digital Workplace platform.
- Work with cutting-edge DEM, automation, and DAP technologies.
- Help build a telemetry-led, self-healing, user-centric service model. xbpsjku
- Contribute to product innovation, roadmaps, and XLA-based service design.
- Location:
- London
- Job Type:
- FullTime
- Category:
- Engineering
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