Main area Service Support Manager Grade Band 7 Contract 7 months (Fixed term / Secondment until 31 March 2026 due to funding) Hours

• Full time
• Flexible working
• Home or remote working

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Keir Hardie Health Park Town Merthyr Tydfil Salary £48,527 - £55,532 per annum Salary period Yearly Closing 03/08/2025 23:59

Dietetic and Nutrition Service Support Manager

Band 7

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team of over 14,500 people from diverse nations, cultures, and backgrounds. As a family-friendly employer, we’re committed to promoting flexibility and are happy to discuss flexible working options.

Discover more about working with us here:

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Job overview

The Nutrition and Dietetics department is seeking to appoint an experienced, well-motivated, enthusiastic and independently minded individual with a “can do” leadership style into this fixed term post until 31 March 26.

On behalf of the Public Health Dietetic Professional Manager, the post holder is responsible for the day-to-day operational issues within designated areas of responsibility to ensure the department delivers on its key targets and priorities in a safe, sustainable and effective environment. Initially the focus will be PIPYN and Pre-diabetes and there will be opportunities to work across the portfolio.

The post holder will provide timely, efficient and effective operational management support to the Professional Manager to ensure that services are responsive and provided to the highest clinical and performance standards.

They will provide project and managerial support encompassing a broad range of activities across the department. They will support the clinicians in overseeing the management of Health Care Support Workers and operational support staff.

The successful candidate will contribute to the delivery of operational plans and manage performance by proactively leading and providing solutions to resolve operational issues or escalating where necessary.

Main duties of the job

The post holder will require;

• Excellent leadership and operational management skills, supporting staff directly
• Excellent communication skills, forming close working relationships with colleagues at all levels.
• Require excellent analytical skills to understand complex data, and the effects of implementing different options in different scenarios.
• Ability to lead a team and foster effective team working across services and organisations.
• Provide and present complex data and the effects of implementing different options in different scenarios.
• Provide and present complex, and sometimes contentious information to Senior Managers and Clinicians in a way that is sensitive and understandable.
• On occasion, deal directly with patients/carers on matters of a highly sensitive and confidential nature.
• Excellent project management skills to support successful roll-out

This post is fixed term/secondment until 31 March 2026 due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency ’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Person specification

Qualifications and Knowledge

• Educated to Degree Level in relevant subject, plus Master’s Degree in relevant subject or possess equivalent skills, knowledge and experience.
• Management Qualification or appropriate experience in a management role within the NHS.
• Significant expertise in Service administration.

Experience

• Experience of developing business processes and reporting systems.
• Experience of performance management reporting within an NHS/Social Service environment and delivering targets within strict timescales.
• Experience of translating complex information and presenting in a range of formats.

Skills and Attributes

• Able to prioritise, solve problems and make decisions effectively but who can also delegate to others as appropriate.
• Excellent leadership skills.
• Excellent communication skills and the ability to communicate effectively with a wide range of partners.
• Ability to lead a team and foster effective team working across services and organisations.
• A pro-active manager with the ability to manage change efficiently and effectively.
• Ability to influence, negotiate with, and motivate senior managers and clinicians to assist in the development of forward thinking and joint working.
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
• Ability to travel to different sites in a timely manner.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

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