Deputy Manager - Supported Living

New Yesterday

The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance risk management and service development ensuring care is safe effective and person-centred. The Service Manager is responsible for assessment care planning and oversight of care packages while working closely with MDTs and internal management teams.

What We Offer

* Mileage reimbursement

* Supportive management and clinical oversight

* Opportunities for professional development and progression

* A values-led organisation focused on independence dignity and quality of life

Location: Primarily field based across supported living services across North West & Yorkshire area, with occasional working from the Muve Homecare office.

Hours of Work: 40 hours per week worked flexibly to meet service needs.

This role includes evenings nights and weekend working and is not a Monday–Friday office-only role.

Key Responsibilities

Operational Oversight and Quality

* Provide senior leadership and oversight across services ensuring compliance with care plans risk assessments and regulatory requirements

* Take a lead role in mobilising packages of care including rapid response planning and staffing coordination

* Maintain a visible presence in both the office and the field supporting staff and managers

* Provide leadership decision-making and escalation support to Management.

* Supporting the Out of Hours Team when senior leadership is required.

Staff Leadership and Support

* Act as a point of escalation for staff queries incidents and concerns

* Provide practical and emotional support to staff working with individuals with Learning Disabilities Mental Health needs and behaviours that challenge

* Promote least restrictive practice and positive risk-taking

Safeguarding Risk and Governance

* Support safeguarding processes incident management and follow-up actions

* Ensure restrictive practices are lawful proportionate and recorded appropriately

* Complete reports following incidents audits and reviews

* Escalate concerns and provide clear feedback to the Registered Manager

Systems and Documentation

* Use and review digital care planning systems such as Birdie or equivalent

* Ensure accurate timely and high-quality documentation is maintained

* Support audits and quality improvement actions

Essential Requirements

* Experience supporting people with Learning Disabilities Mental Health needs and behaviours that challenge

* Experience within supported living or community-based services

* Ability to work flexibly including nights and weekends

* Full UK driving licence and access to a vehicle (mileage paid)

* Strong understanding of safeguarding risk management and person-centred support

* Ability to lead support and challenge staff practice appropriately

* Right to work in the UK

Desirable Criteria

* Experience in a Senior Support Worker Team Leader or Deputy Manager role

* Knowledge of PBS PMVA or equivalent

* Experience using digital care planning systems such as Birdie

* NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5)
Apply
Location:
Manchester
Salary:
£33,000 - £35,000 /annum
Job Type:
FullTime
Category:
Social Care

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