Deputy General Manager – BrewDog WaterlooBrewDog’s mission is simple: make people as passionate about great craft beer as we are. Our bars are at the heart of that mission — pouring awesome beer, serving great food and building communities around good times. BrewDog Waterloo is unlike any other site in our estate. It’s bigger, busier and more complex — and that means bigger opportunities. As Deputy General Manager, you’ll play a defining role in shaping one of our most important venues and building something truly standout. You’ll lead from the front, drive service standards at scale and build a high‑performing, people‑first culture across one of the most unique hospitality venues in the country.Benefits45‑hour contract and paid overtimeCompetitive Bonus -25% of annual salary and additional 10% overachievement bonus£4 hot meals on shiftSafe Ride Home - £5 taxi home contribution for any shift finishing after midnightBrewDog crew discount - 50% off beer, cocktails and merch + 25% off food4 week paid sabbatical after 5 years serviceWorld-class beer training - we’ll support you through the internationally recogniseCicerone qualifications (and yes, you’ll taste a lot of beer along the way)Additional perks - enhanced sick pay, life assurance, retail discounts, employee assistance programmes, enhanced family policies, extra holidays, pawternity leave, DE&IT groups and crew forumsResponsibilitiesOwn service for Waterloo, leading Bar, Floor and Host teams. Set the tone on shift, driving energy, standards and consistency across a high-volume, high-profile site.Act as the operational lead for Service, ensuring seamless collaboration between departmentsCoach, develop and inspire a large teamTake accountability for labour planning, productivity and service KPIsDrive guest satisfaction, resolving challenges confidently and maintaining exceptional standards under pressurePartner closely with the GM and senior team to deliver commercial performance, service innovation and continuous improvementEmbed a strong culture of beer knowledge, training and hospitality excellence across the siteThis role is larger than a typical DGM position. Waterloo is effectively multiple venues under one roof, and this role requires the mindset and capability of a General Manager within a uniquely structured flagship site.QualificationsYou’ll already be operating at a senior leadership level within a high-volume hospitality environment. You understand what it takes to run complex service operations and lead large teams without losing the detail.Proven experience leading large, multi-layered teams in a fast-paced venueA strong service mindset – you know how to deliver high standards at high volumeThe ability to manage managers: coaching, performance-managing and developing leadersCalm, visible leadership – you thrive under pressure and set the emotional tone for your teamA genuine passion for hospitality and beer, with a drive to create a best-in-class guest experience #J-18808-Ljbffr