Deputy General Manager
Salary: £40,000–£50,000 + Benefits
Location: The Lion Inn Hotel, Boreham, Chelmsford | Coaching Inn Group
About The Role
As Deputy General Manager, you will be a hands‑on, floor‑led leader, supporting the General Manager in delivering outstanding commercial performance while maintaining exceptional guest standards at pace.
You Will Play a Key Role In
Running high‑volume premium food operations
Leading cocktail bar and drinks‑focused service
Overseeing hotel performance and guest experience
Managing and delivering events ranging from weddings and celebrations to conferences and private dining
Developing large, diverse teams through coaching, inspiration, and example‑setting
Key Responsibilities
Operations & Guest Experience
Lead from the front during peak service, setting standards and pace
Deliver exceptional premium dining and cocktail bar experiences
Ensure hotel operations run smoothly, professionally, and profitably
Act as a visible host, engaging with guests and resolving issues in real time
Maintain immaculate presentation and operational standards across all departments
Events & Function Management
Oversee planning and delivery of weddings, corporate events, private parties and conferences
Work closely with the events function to ensure flawless execution from enquiry to delivery
Coordinate teams, timings, room layouts, and service flow
Ensure every event reflects the venue’s premium positioning and brand values
Leadership & People Development
Inspire, lead and develop departmental managers and frontline teams
Drive engagement, retention and performance through coaching and recognition
Support recruitment, onboarding, training and succession planning
Lead by example, encouraging a positive, inclusive, and energetic culture
Commercial & Business Performance
Support the GM in driving revenue, margin and cost control
Manage rotas, labour efficiency and productivity in a high‑volume operation
Use systems including EPOS, PMS and reporting tools to inform decisions
Ensure compliance with health & safety, licensing and company standards
About You
This role will suit someone who:
Has been a General Manager of a medium‑sized hospitality site and is ready to step up into a larger, higher‑volume operation
Has proven experience in high‑volume premium dining
Is confident managing a cocktail‑focused bar operation
Has hotel experience, ideally within a multi‑revenue‑stream business
Has hands‑on event management experience, including weddings and corporate events
Thrives under pressure and enjoys the buzz of a fast‑paced environment
Is a natural leader who is visible, approachable and standards‑driven
Is commercially aware but guest‑obsessed
Brings energy, resilience, and a genuine love for hospitality
Benefits
£40,000–£50,000 salary reflective of scale and responsibility
Tronc Scheme
Genuine commitment to work/life balance and flexibility
6 weeks holiday
Life insurance and annual wellbeing grant
Up to 50% off food and accommodation across our hotels
Annual stay for £1
Hero of the Month & Hero of the Year reward schemes
Award‑winning training and career development programmes
Employee Assistance Programme & wellbeing support
Opportunity
This is a career‑defining role for an ambitious hospitality professional who wants:
Volume
Complexity
Premium standards
Visibility to senior leadership
Real progression within a growing, respected group
If you are a true hospitality operator, love being on the floor, and want to lead one of the Coaching Inn Group’s Premium venues — we want to hear from you.
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