ICTS ROLE PROFILE Role Title Deputy Account Manager Department Corporate Security Reports to Account Manager Shifts/Pattern Monday-Friday (with some flexibility) Hours 40 hours Location London (with responsibility for additional client sites under the same contract) Job Overview As Deputy Account Manager, you will support the Account Manager in the effective delivery of a high profile corporate security contract across a network of sites, primarily based in central London. You will assist in coordinating operational teams, maintaining high service standards, supporting client engagement, and ensuring compliance with contractual and regulatory requirements. This role requires strong organisational skills, a proactive and professional attitude, and the ability to act as a key support to the Account Manager and wider operational leadership team. Principal Accountabilities • Support the Account Manager in the day-to-day delivery of security services across the main client site and associated regional locations. • Provide first-line support to site-based teams, ensuring operational standards are maintained. • Assist in maintaining collaborative relationships with client stakeholders, supporting engagement and issue resolution. • Monitor service delivery against SLAs...