Department Manager

New Yesterday

Join to apply for the Department Manager role at GO Outdoors LTD.At GO Outdoors our purpose is clear: to inspire and equip everyone for life outdoors. We offer equipment for all outdoor activities at the best price guaranteed. Our values—One Team, Responsibility, Passion and Integrity—guide everything we do. Role Overview Make your part of GO a great place to shop and work by leading the store or business area. Motivate and coach teams to deliver customer‑centric service with exceptional store standards and highly engaged colleagues. Responsibilities
Support the Store Manager and lead a high‑performing team. Motivate and coach staff to exceed customer expectations. Develop teams through the internal development programme and help grow the business. Maintain a safe, compliant store environment for colleagues and customers. Deliver financial results in line with or above company targets. Act as point of contact for colleagues in the manager’s absence. Provide excellent customer service, addressing inquiries and resolving complaints. Manage day‑to‑day operations including opening, closing and cash handling. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to improve performance. Support scheduling for proper coverage and productivity.
Role Objectives & KPI’s
Achieve or exceed monthly sales targets. Drive additional KPIs (Units, Conversion, ATV, UPT). Meet upselling/cross‑selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during audits. Complete mandatory training for new colleagues. Maintain employee satisfaction and engagement survey results at or above benchmarks. Keep operational costs within budget.
Skills and Experience
Excellent coaching, mentoring and team‑building skills. Clear, confident and motivational communication. At least 2 years of management experience, preferably in retail.
Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development #J-18808-Ljbffr
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Location:
Bristol
Job Type:
FullTime

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