CRM Implementation / Delivery Lead

12 month Fixed Term Contract

Start: Immediate, ideally within the next two weeks

Location: Hybrid, Central London - Twice a week onsite

35 hour working week, 10% pension

We are looking for an experienced CRM Implementation / Delivery Lead to take ownership of a Zendesk implementation and support wider digital delivery during a maternity cover period. This is a high‑trust role within a lovely organisation that offers genuine autonomy and strong internal support.

The role

You will act as the delivery lead for a Zendesk CRM implementation, currently in the discovery and definition phase. Working closely with an external delivery partner and highly engaged internal stakeholders, you will be responsible for ensuring the solution is delivered, adopted and continually optimised.

The role suits someone with a strategic, business analyst mindset who is comfortable shaping requirements, defining workflows and keeping one eye firmly on the wider digital strategy.

From mid‑contract onwards, you will also oversee the procurement and delivery of additional digital initiatives, including online tools, website and content projects.

Key responsibilities

Lead the delivery of a Zendesk CRM implementation from discovery through to go‑live and adoption Define, optimise and document business processes and workflows where formal BA capability is limited Manage and hold to account th...