Delivery Lead / CRM Implementation

5 Days Old

CRM Implementation / Delivery Lead
12 month Fixed Term Contract
Start: Immediate, ideally within the next two weeks
Location: Hybrid, Central London - Twice a week onsite
35 hour working week, 10% pension
We are looking for an experienced CRM Implementation / Delivery Lead to take ownership of a Zendesk implementation and support wider digital delivery during a maternity cover period. This is a high‑trust role within a lovely organisation that offers genuine autonomy and strong internal support.
The role
You will act as the delivery lead for a Zendesk CRM implementation, currently in the discovery and definition phase. Working closely with an external delivery partner and highly engaged internal stakeholders, you will be responsible for ensuring the solution is delivered, adopted and continually optimised.
The role suits someone with a strategic, business analyst mindset who is comfortable shaping requirements, defining workflows and keeping one eye firmly on the wider digital strategy.
From mid‑contract onwards, you will also oversee the procurement and delivery of additional digital initiatives, including online tools, website and content projects.
Key responsibilities
Lead the delivery of a Zendesk CRM implementation from discovery through to go‑live and adoption Define, optimise and document business processes and workflows where formal BA capability is limited Manage and hold to account th...
Location:
London
Salary:
£65,000 - £75,000 /annum
Job Type:
FullTime
Category:
IT & Computers

We found some similar jobs based on your search