Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.

Come and join the DBS community today!

Key activities will include

• Line management responsibility, ensuring team members are adequately trained on systems, processes, and compliance requirements
• Proactively engage with direct reports in regular 1:1s to consider and support their wellbeing, performance and development, ensuring HR procedures are adhered to and in line with MOD procedures.
• Lead, Develop and support the team, allocating workload, setting priorities.
• Lead and participate in meetings, overseeing collection strategies to reduce aged debt, taking an active role in high value cases, escalating overdue accounts and ensuring effective resolution of disputes and aged transactions.
• Monitor & review performance against targets, act promptly keeping teams remedy work queue on track and manage risks.
• Collaborate with commercial partners UK and Foreign and other DBS business teams to maximise performance and recovery.
• Contribute to the debt management strategy. Help build & develop customer relationships creating a positive image of DBS through regular customer dialogue.
• Actively input and promote the business area continuous improvement plan, identifying process bottlenecks, driving improvements to reduce errors, increase efficiency, and enhance customer experience and a continuous improvement culture.

• Successful candidate will demonstrate enthusiasm and be adaptable, efficient and strong team players with attributes towards:
• Strong people leadership with organisational and analytical skills.
• Strong communication skills - ability to communicate clearly in writing and verbally to a variety of stakeholders and customers
• Strong time management skills - ability to work independently and as part of a team, successfully managing and delivering against competing priorities.
• Strong motivational skills
• Good customer service skills.
• Good knowledge of Microsoft Office applications - including but not limited to Outlook, Word and Excel.

Desirable Experience

• Experience of managing people.
• Actively pursuing and managing debt
• Experience of Oracle, Cognos reports, Power point and Excel

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Leadership
• Communicating and Influencing

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
• Hybrid working, where role permits
• An opportunity to be considered for Reward & Recognition.
• Family friendly policies including parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an employer contribution of 28.97%

Apply before 11:55 pm on Thursday 24th July 2025