Debt Recovery Advisor

30 Days Old

Job Title: Recovery Analyst Reports to: Credit Control Manager Responsibilities: Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio. Support the Credit Control Manager by collating and providing data from your open loan portfolio when required. Build and maintain strong working relationships with clients within your portfolio. Manage and respond promptly to communications assigned to you within the credit control email account. Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations. Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive. Conduct in-depth online investigations using tools such as Companies House and social media platforms. Carry out personal and asset tracing to gain a full understanding of each customers circumstances. Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management. Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track. Collect payments using approved methods, ensuring all payments are accurately logged and reconciled. Man...
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Location:
Windsor, Berkshire
Salary:
£28,000
Job Type:
FullTime

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