Salary Details: Up to £34,000 DOE Location - Hybrid/Stroud/Remote

About The Role

This is a really exciting, hands-on role where you’ll be providing insightful data analysis and management information to support the Customer Hub management team using Power BI, SQL, Databricks and Excel.

Through root cause analysis you’ll be identifying areas for improvement within the Ecotricity’s domestic customer journey, and the wider operational processes within the company, to ensure that we are always improving the level of service provided to our customers and creating greater opportunity for business growth.

This role isn’t just about providing data, it’s about demonstrating an understanding of the bigger picture and how the data you provide feeds in to a wider process or business need, engaging with key stakeholders along the way.

You will have specific targets and KPIs to be met in line with the company vision which will be key to your personal development.

About the team

The Customer Hub is responsible for almost all customer contact and supporting processes, from sales, to billing, to supporting customers when things go wrong or the...