Customer Validation & Master Data Representative

Pay Rate: 21.26 per hour Location: Sandwich, Kent Contract Length: 12 months 37 hours per week

Role Purpose

The Customer Validation & Master Data Representative plays a critical role within the Global Supply Chain (GSC) platform. The role works closely with internal teams and external partners to manage customer account setup, validation, and master data within SAP.

This position supports a network of ~21,000 customers across Pfizer's Direct-To-Pharmacy (DTP) and Direct Account supply chains. The role ensures compliant implementation of policies and procedures, while enabling effective medicines distribution so that patients receive treatments where and when needed.

Colleagues in this role act as subject matter experts, advising on customer validation, regulatory compliance, and process optimisation while providing excellent customer service and maintaining high-quality data standards.

Key Accountabilities

Customer Account Set‑up & Data Maintenance Identify and validate new account requests and update existing customer account data using SAP, in line with SOPs. Liaise directly with customers for additional information relating to trading status or account requirements. Resolve internal and external queries regarding customer master data. Maintain accurate records of customer queries and ensure timely, compliant resolutions. Conduct periodic customer accoun...