Customer Transitions Advisor

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Customer Transitions AdvisorEdmonton£41,236 - £43,406 North London (Edmonton) Contract: Fixed Term Full time, site-based (5 days per week) Basic check requiredAbout the roleWe are looking for a Customer Transitions Advisor to play a critical, customer-facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme.You will act as the single, accountable point of contact for customers across all tenures – including rented, later living and leasehold – ensuring they receive a coordinated, compassionate and high-quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met.This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of social care.About youYou will be an experienced customer-facing professional who is confident managing complex, emotive situations and balancing customer advocacy with organisational delivery.You will bring: Proven experience delivering customer services in housing, regeneration, care, or similar environments Strong understanding of working with vulnerable customers and multi-agency partners Excellent communication and relationship-management skills The ability to manage multiple cases and priorities in a fast-paced project environment Sound judgement, resilience and a calm, empathetic approach Confidence working across different tenures, services and stakeholders Strong attention to detail and commitment to accuracy Must have: Driving licence and access to a car Office based, with no hybrid opportunity due to nature of role Basic Excel; able to use simple formulas, with effective use and management of spreadsheets. JBRP1_UKTJ
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Location:
London
Job Type:
FullTime

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