About The Role As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store, this could involve working in our post office or bakery, supporting online services, or managing home‑delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. You'll keep our shelves stocked and support sales, helping us offer new services. You'll be a familiar face in the community, building relationships and supporting local and national charities, and you'll champion Co‑op membership to drive growth. Responsibilities

Own the day‑to‑day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co‑op through community engagement and membership growth

Qualifications

Passion for people, community and leadership Ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Strong commercial awareness and leadership skills Sense of community and dedication to customer service

Success profile

Driving Innovation Forging Relationships Co‑operation Inspirational Communication Supporting Change

Benefits

Full training and career development resources 30% discount on Co‑op products in store Flexible access to pay as you earn it Up to 10% pension contributions 36 days of holiday (pro‑rata, includes bank holidays) 24/7 access to GP appointments and colleague support programme Wagestream – a money management app giving you access to a percentage of your pay as you earn it Services to support your physical, mental and financial wellbeing

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