Customer Support Specialist

Location: Southampton, Hampshire

Hours: 37.5 Hours a week (Monday to Friday 9am – 5pm + Occasional Saturdays 9am – 2pm)

Salary: £26,000 P.A

The Opportunity . . .

We are currently recruiting for a Customer Support Specialist to join, an award-winning provider of personal financial solutions in the heart of Southampton. Our client, is a leader in the industry, recognised for their commitment to providing accessible and affordable finance. They’re looking for individuals who share their passion for putting the customer at the forefront of every decision.

The Role . . .

In this role, you will be a critical part of the customer journey, managing the intake and support of various financial product applications. You will balance high-quality service with the efficiency required in a fast-paced contact centre environment.

Key Responsibilities:

* Application Management: Engaging with customers via inbound and outbound channels to assist with applications for financial products and credit facilities.

* Customer Advocacy: Liaising with internal Underwriting, Compliance, and Collections teams to ensure the best possible financial outcomes for every applicant.

* Support & Guidance: Assisting customers with online account navigation and document provision, ensuring a seamless digital experience.

* Risk & Compliance: Operating strictly within FCA guidelines, prioritisin...