We are looking for an experienced Customer Support Manager to join a small yet busy customer service team on a full time, permanent basis. Benefits: Pension Cycle to Work Scheme Large kitchen with sofa and tv Free tea and coffee 24 days holiday Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement. Option to purchase company shares. As the Customer Support Manager, you will be responsible for: Managing a team of 2 customer support administrators Allocating workload Taking ownership of ensuring all support tasks are dealt with promptly and efficiently. Managing customer correspondence, complaints procedures and queries - acting as the main point of escalation. First point of contact for contract cancellation negotiations, addendum's and updating terms / conditions as required. KPI reporting. Organising service visits, assisting with engineer diaries, monitoring equipment stock, completing stock takes, organising installations. Many other duties, full job description available upon request The successful Customer Support Manager have the following related skills / experience: Strong customer service experience Previous team leadership / management experience is essenti...