Customer Support Executive

52 Days Old

The Company Our client specialises in examination software and course management systems used by universities, examining organisations and regulatory bodies globally. The business is focused on delivering high quality digital solutions to support education and assessment. The Role The Customer Support Executive will work within the Customer Support team to ensure clients get the best from the software and to answer any queries they may have. The role also offers the opportunity to be involved in both remote and face to face training of clients. Responsibilities will include Liaise with clients on a day to day basis, answering their queries and helping them to get the most from the software. Act as the main point of contact between clients and developers, feeding back requests for software enhancements and informing clients about new features. Build, nurture, and maintain strong relationships with clients. Work alongside colleagues to ensure client satisfaction. Confidently use technology to support client needs. Participate in remote and face to face training of clients. Communicate effectively with...
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Location:
Bristol
Salary:
£30,000
Job Type:
FullTime
Category:
Customer Service & Support

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