Customer Support Co-ordinator

2 Days Old

Customer Support
Location: Cambourne, CB23 6DW (Hybrid after training) Salary: Completive Salary Employment Type: Permanent Working Hours: Monday - Friday Start Date: ASAP
We are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual to become part of a collaborative, high-performing team delivering best-in-class service to customers.
The Role
The Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate case management, timely communication, and effective collaboration across internal teams.
As a Customer Support team member, you will act as an ambassador for the business, placing customers at the heart of everything you do while supporting overall business performance targets.
Key Responsibilities
Efficiently manage customer cases within Salesforce CRM, ensuring accurate logging, proactive updates, and timely case closure Process service orders and invoicing accurately and promptly using SAP Handle credits, returns, repairs, and warranty replacement goods Generate quotations for work orders and service contracts and administer service contracts, including preventative maintenance actions Liaise closely with customers, regional managers, engineers, and wider...
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Location:
Cambourne
Job Type:
FullTime
Category:
Customer Service & Support

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