About The Job:

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Flatpay is one of the fastest growing fintech companies in Europe. Founded in Copenhagen just three years ago, we’re on a mission to take the stress out of card payments for small and medium-sized businesses.

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With one low flat rate across all cards, no hidden fees, free best-in-class terminals, next working day payouts, and 24/7 UK-based support, we’re transforming the payments experience. Today, we support 10,000+ merchants across Europe, hold a 4.7 Trustpilot rating, and maintain an NPS of 50+.

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As we launch in the UK in September 2025, we’re looking for 2–3 Customer Support Agents to join our London team and help us deliver an outstanding experience from day one.

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Location: White City

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Working pattern: On-site, 5 days per week

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Responsibilities:

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• Speak with customers via inbound and outbound calls to provide guidance and gather feedback
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• Resolve customer enquiries and support tickets quickly and accurately
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• Prepare onboarding contracts and ensure documentation is completed correctly
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• Track and maintain customer satisfaction data
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• Share customer insights with internal teams to improve tools and processes
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• Proactively suggest improvements based on customer conversations
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Who You Are:

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Ambitious – You want more than a 9–5. We promote internally and we promote fast.

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Humble – You’re kind, low ego, and great to work with.

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Smart – High EQ, quick thinking, and naturally strong with people.

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Customer-focused – You genuinely care about delivering an exceptional experience.

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Skills & Attributes:

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• High energy and positive attitude toward customers
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• Strong verbal and written communication skills
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• Metrics-driven mindset with comfort working toward targets
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• Receptive to feedback and eager to develop
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• Organised, adaptable, and comfortable multitasking
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• Able to work both independently and collaboratively
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Background:

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• Previous experience in customer service or similar role
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• Bonus: experience in payments or fintech
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• Fluent English speaker
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• Right to work in the UK (no visa sponsorship available)
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Why Flatpay?

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• Clear progression pathways and internal promotion culture
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• High-growth fintech environment
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• Supportive, ambitious, and collaborative team
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• Opportunity to shape the UK launch from day one
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About Us:

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Flatpay is dedicated to innovating payment solutions for SMEs through transparent, customer-centric services. We’re now 1,000+ colleagues across Denmark, Finland, Italy, Germany, and France — and growing fast.

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With 10,000+ happy merchants across Europe, we’re just getting started.

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Let’s build the future of payments together.