Our client is looking for Customer Support Advisors with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media and Email.

Main Duties

Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Follow standard processes at all times to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings

Skills and Knowledge

You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience.

Salary, Hours and Benefits

£25K (£12.82 per hour) 37.5-hour week 5/6 months contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, lovely working environment Free parking Free refreshments Casual dress code