Customer Support Administrator Role Profile Reports to: Customer Experience Manager Location: Glasgow, office based Salary: Dependant on experience Hours: 42.5 hours per week (8.30am to 5.30pm)

Role Overview Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.

Could you be who we are looking for? The successful candidate is likely to have/demonstrate: Experience of working in a customer service role Excellent interpersonal and communication skills both at a written and spoken level Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures Experience in recording of all customer interactions, meeting pre-set Quality targets Manage end to end customer experiences Ability to identify improvement opportunities to ensure processes and tools are effective and efficient Strong analytical skills with experience of MS Excel and content management systems

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