Customer Success Manager B2B SaaS | Scale-Up | High Impact Role

Bright Purple are working with a fast-growing B2B SaaS business in Glasgow (3 days onsite) looking to hire a Customer Success Manager to take full ownership of the post-sale customer journey. You will be the go-to for customers from onboarding through to long-term success, working directly with the CEO and playing a key role in shaping how customer experience scales as the business grows.

What you will be doing: Owning onboarding end-to-end, from handover to go-live with clear plans, timelines, and success metrics

Delivering training, documentation, and setup to fully enable customers on the platform

Managing escalations and resolving issues, working closely with support, product, and engineering

Leading customer-facing delivery across scope, milestones, risks, and reporting

Running regular success reviews to drive adoption, retention, and growth

Acting as the voice...