Customer Success Manager – AI MarTech (Retail / Ecommerce)

About the company

• AI-driven SaaS marketing technology start-up, reinventing how ecommerce teams create and manage product content at enterprise scale
• Platform uses advanced AI agents to optimise product titles, descriptions and metadata across large catalogues
• Trusted by leading retailers including M&S, Argos and OnCloud to improve discoverability and performance across traditional search and emerging AI-led search environments
• Series A, venture-backed and scaling fast, with a product-led approach and a lean, high-performance culture

About the role

• Own a portfolio of ~20–30 mid-market and enterprise retail/ecommerce customers
• End-to-end responsibility for onboarding, adoption, value delivery, renewals and expansion
• Manage a book of business of ~£500k–£1m, with clear opportunity to grow this significantly
• Maintain urgency post-sale and re-engage accounts where momentum has dropped
• Act consultatively, helping customers embed AI into content, SEO and merchandising workflows

Your previous experience

• 4+ years’ experience in B2B SaaS Customer Success or Account Management, managing mid-market and enterprise retailers or brands.
• Proven ownership of adoption, renewals and expansion across complex, multi-stakeholder accounts
• Commercial and value-led, comfortable building ROI narratives and expansion cases
• Proactive, resilient and energised by fast-moving, evolving products.

Package

• £50,000–£70,000 base DOE + 10–20% bonus
• Hybrid working: 2–3 days per week in Central London office
• High-impact role with genuine ownership and progression as the business scales

Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting.

Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.