Citrus Recruit are excited to be recruiting for a Customer Success Manager for an award-winning events company.

As a Customer Success Manager, you will be looking after a portfolio of accounts, increasing spend, and managing renewals. There is a clear progression plan to become a Senior Account Manager.

The ideal candidate will be able to commute to Dorset 3-4 days per week.

Responsibilities & day to day duties As a Customer Success Manager you will be expected to: Conduct engaging product demonstrations for both prospect and existing customers Identify upsell opportunities, build a strong sales pipeline, and create a sense of urgency to drive growth Maintain deep expertise in the companies' products, stay informed on industry developments, and monitor competitor offerings Ensure CRM records are consistently accurate and up to date to effectively oversee your customer portfolio Enhance customer satisfaction, strengthen retention, and support portfolio expansion Lead post-event reviews to deliver value, collect feedback, and uncover renewal opportunities Oversee general account management tasks active clients Skills & experience required Some previous experience in account management, customer success or sales Strong communication and relationship-building skills Commerciall...