Customer Success Manager

New Yesterday

Job Description

Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role:

  • Travel to customer sites across the UK
  • Install company hardware where required (tablets, tablet scanners, etc.)
  • Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
  • Deliver hands-on training to mechanics, workshop managers, office staff, and drivers
  • Ensure the customer is fully operational before leaving site
  • Provide go-live day and post support
  • Gather feedback and relay it directly to the development team
  • Support customers in the first month post-installation with practical guidance


This role suits someone who prefers:

  • Working from home
  • Being on the road
  • Practical hands-on work
  • Training people
  • Seeing customers successfully adopt and use the system
  • High-energy environments like workshops, depots, and transport yards

About you:

  • Very confident in face-to-face customer environments
  • Strong SaaS onboarding experience (can be trained)
  • Ability to train end users with varied technical ability
  • Problem-solving mindset
  • Not management-focused - purely delivery-focused but self managed
  • Full UK driving licence (essential due to site travel)

Additional Information/Benefits:

  • Competitive base salary in line with skills and experience
  • Bonus on each customer success
  • Quarterly company team bonus
  • Commission on upsells, sole demos and setups etc

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Location:
Crawley
Job Type:
FullTime
Category:
Business

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