Customer Success Manager

41 Days Old

Important - Must be Welsh speaking
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.
We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.
It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
Act as a Customer Success Manager for Welsh schools and local authorities that go live applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
Act as a point of...
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Location:
Bangor
Salary:
not provided
Job Type:
FullTime
Category:
Management & Consultancy

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