Are you a people-focused leader who loves driving exceptional customer service? Do you enjoy improving processes, leading high-performing teams and working cross-functionally to achieve outstanding customer outcomes? If that sounds like you, this Senior Customer Experience Manager role could be your next move. We're supporting a major manufacturing business based in Portsmouth , supplying customers across global markets including aerospace, industrial, automotive and electronics. They're known for high-quality engineered products, international reach, and a culture that encourages innovation, teamwork and continuous improvement. What's the role all about? As the Senior Customer Experience Manager , you'll lead the Customer Experience and Customer Service function — ensuring outstanding service, operational excellence and strong customer relationships. You'll work closely with Operations, Production, Planning, Purchasing and Logistics, influencing decision-making and driving improvements across the customer journey. You'll be responsible for: Leading, coaching and developing a high-performing customer-focused team Setting KPIs and driving customer satisfaction and efficiency Managing escalations and supporting key customer relationships Ensuring accurate order processing, documentation and export/logistics compliance Revie...