We are delighted to be recruiting on behalf of a dynamic and rapidly expanding retailer in the premium sports brand. Our client is an award-winning, UK-based brand with a global customer base, known for offering exclusive products. They are now looking for a passionate and experienced Customer Success Specialist to join their dedicated team and play a key role in delivering world-class customer service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is excited by the prospect of helping build a global brand.

About the Role This is a senior, hands-on position ideal for someone with proven experience in high-performance customer service roles. You’ll be responsible for owning the customer journey, managing queries end-to-end, and ensuring every interaction leaves a lasting positive impression.

Key Responsibilities: Responding promptly and professionally to customer queries via email, phone, and messaging platforms Managing and resolving customer complaints efficiently, always aiming for a positive outcome Maintaining the brand’s excellent customer satisfaction ratings Building strong, lasting relationships with both new and existing customers Monitoring order fulfilment and resolving delivery issues with couriers ...