Customer Success Manager - AdTech
New Today
Customer Success Manager – AdTech
An opportunity to join a high-growth #AdTech #SaaS platform that’s helping advertisers improve the quality, efficiency, and performance of #paidmedia activity.
Due to continued growth, they’re looking to hire a Customer Success Manager to develop and manage a portfolio of strategic clients — driving performance outcomes, platform adoption, and commercial growth.
This is a client-facing, consultative and data-driven role, ideal for someone with a strong background in paid media or performance marketing who enjoys working closely with clients and influencing strategy.You’ll take ownership of a defined book of business, acting as a trusted partner to your clients across the full lifecycle — from onboarding through to contract renewal and expansion.
Key responsibilities:
- Managing and growing relationships with a portfolio of advertisers and/or agency clients
- Driving platform adoption and demonstrating ongoing value
- Analysing campaign performance and delivering clear, actionable insights
- Leading client reviews and strategic discussions
- Identifying upsell and cross-sell opportunities
- Proactively managing risk, retention, and renewals
- Acting as the voice of the customer internally (Product, Sales, Marketing)
- Supporting onboarding and ensuring clients are set up for long-term success
About you;
- Strong experience managing client relationships and stakeholder engagement
- Minimum xrlawcv of 4 years’ experience managing paid media/performance marketing campaigns at a digital media agency or client side.
- Hands-on experience with platforms such as Google Ads, Meta, DSPs or similar
- Ability to interpret data and translate it into commercial and strategic insights
- Strong communication skills — able to explain complex concepts clearly
- Commercially minded with the ability to spot and drive up-selling opportunities
Up to £55k base salary+ bonus + benefits
- Location:
- London
- Salary:
- £45,000 - £55,000 per annum
- Job Type:
- FullTime
- Category:
- Marketing, Advertising And PR
