Customer Success Engineer

1 Days Old

This is a good position for recent grads or experienced engineers looking to develop. Join a pioneering company at the forefront of veterinary imaging! With multiple awards for innovation and international growth, including honors from the Institute of Physics and the Financial Times, you'll be part of a team that's making a real impact, every single day. This is a dual role spanning technical support, preventative maintenance and breakdowns. It is a role requiring 2 days in the office, and travel as required to UK and across Europe. Diagnose potential faults through talking to the customers Plan an emergency service visit and advise the account manager so that visits can be scheduled with the customer Visit site to correctly diagnose the issues Fix emergency and non-routine issues in a timely manner Liaise with other members of the Customer Success Team as necessary to ensure all issues can be rectified, such as calibrating the magnet jointly Carry out all routine maintenance visits in a timely manner in line with Customer Service Level Agreements, maintaining and fixing all hardware to ensure that scanners continue to operate at optimum levels ...
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Location:
Guildford
Salary:
£45,000
Job Type:
FullTime
Category:
Management & Consultancy

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