About Us Focus Micro Systems is a long-established software company based in Oxford. For over 40 years, weve been developing specialist software for the property sector, supporting letting agents, estate agents, and business transfer agents across the UK.

Were proud of our reputation for excellent service, reliable products, and long-standing client relationships. Now, were looking for a Customer Services Team Software Support Advisor to join our friendly team and help us continue delivering great customer experiences.

The Role This role sits within our Customer Services Team, helping clients use our property management software effectively in their day to day work. You will speak with customers by phone and email, answer questions, guide them through the software, and help resolve queries. Much of the role involves listening to customers, understanding their requirements and explaining solutions clearly. This is not a general IT or hardware support role and is not a developer role - Instead, it is focused on customer service, communication and helping people use our software confidently.

The position is fully office-based at our Oxford office, working as part of a friendly and supportive team.

What Youll Be Doing Your day to day role will include: Prov...