Are you looking to develop your skillsandrealise your full potential?

Do you want to take your career to the next level?

Join our Customer Services Team

Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams

Success. The Softcat Way.

Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.

Be part of a Team that enables business growth

You will join as the Customer Services Team Leader managing a team of Customer Service Executives who focus on post-delivery/invoice queries. The main purpose of the role is to manage and support the smooth running of the team and support the Customer Service Manager whilst providing an exceptional level of service to both internal and external customers.

As a Customer Services Team Leader, you'll be responsible for:

• Daily management of the team; ensuring daily tasks are completed and deadlines are achieved, managing resource and leading team meetings
• Completing regular 1:1s and annual PDRswith team members, taking a proactive approach in supporting the development of your direct reports
• Playing anactive role in the recruitment for the team alongside the Customer Service Manager
• Responsible for onboarding new members of the team and ensuring this is effectively delivered
• Contributing to and executing team strategy alongside your fellow Customer Services TL and Customer Services manager
• Directlysupport and assist the Customer Service Manager
  

We'd love you to have

• Excellent time management and organisation skills to effectively manage additional workload and responsibilities as well as the team
• Excellent communication and interpersonal skills, with an ability to influence decisions at all levels and command respect from key stakeholders
• Set the right example to the widerteam and ensure you are demonstrating the Softcat Values
• Be a goodteam player and able to provide guidance to newer members of the team
• Possessinitiative and be able to consistently operate independently
  
  

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support